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Return and Refund Policy

Return or Refund Policy:

30 Day return policy. All products accepted back with full refund. Wish to exchange your chairs for a larger size or color? No problem. We will be happy to work with you to get you exactly what you need. All refunds will be issued via direct mail check. If purchased through PayPal, funds will be returned to your PayPal account. The 30 days applies to date furniture received, not ordered. Customer must pay return shipping if reason for return is other than damage or manufacturing error. Buckeye Brands has discounted shipping rates from UPS, so we suggest contacting us first to save money on returns. UPS pickup is also available. Customer must print return label and tape it to the outside of the box. UPS will not provide label on pickups. Refund will be sent within 24 hours after we recieve your items.

If furniture is damaged or has a manufacturing error, Buckeye Brands will pay for return shipping and new product will be sent at no charge. 

We want you to be happy with your purchase and will work very hard to ensure you are completely satisfied. If you have any issues or complaints at all please contact us and we will be happy to assist you. 

Want to cancel an order?

Full refunds are available up until the items ship. If the item has already been shipped, then the rules above apply.