FAQ

WHAT MAKES US DIFFERENT?

One word: QUALITY! 
We design furniture and outdoor living products that we make ourselves.
We do not make cheap, inexpensive items, nor do we mass produce them.
Our products are handmade one at a time by craftsmen in Cave Spring GA, USA.
FAMILY OWNED - Someone will always pick up the phone and provide fantastic customer service. Get answers to your questions fast!

FIRE PIT QUESTIONS

  • What finish do fire pits come in?

A natural, patina finish that slowly darkens with time.

  • Is any assembly required for the fire pits?

No assembly required. They are ready to use right out of the box!

  • What is the lifespan of the fire pits?

The thick steel used will last many years depending on use and environment. Some bowls may take decades for rust to affect them.

  • Will the Metal Fire Pit Get Hot? 

Yes, the steel will get hot to the touch. This allows for the steel to absorb and radiate the heat. Please do not touch the fire pit when having fires.

  • Will my surface be okay under the fire pit?

We highly recommend putting protection between the fire pit and your surface. Especially on a wood deck. The radiant heat from the bottom of the bowl could scorch your wooden surface such as a deck. Small embers may fall out of the drain hole on the bottom and cause loose grass to burn or leave marks in wood. Be careful to properly protect your surface with a fire mat, flagstone or pavers. Use your own judgement and be careful.  

The washers at the bottom of the feet are made from Zinc. While these have a weather proof coating, you may still see some smudging on a smooth surface like concrete or stone. Adding a snuffer lid to your fire pit will greatly reduce any ash or embers falling through the drain hole in event of rain. The snuffer lid will keep your area around the fire pit much cleaner.

  • What kind of weathering should I expect? Should I keep it covered?

With time and use, your fire pit will experience changes. All steel will oxidize, causing a surface rust. However, that will work to protect the steel and extend it’s life. Do not scrape off the oxidized layer on the snuffer lid or fire pit. The thickness of the steel will slow the rusting process and give you years of enjoyment. Some users choose to use a high temperature paint to coat the surface of the fire pit, but that will need to be done every year if you decide to go that route.

The fire pit will slowly get darker with time.

You do not need to keep it covered. A snuffer lid will help to keep outside moisture from damaging the inside of the fire pit.

  • Can I upgrade to a larger size?

Yes, although a $25 cleaning fee will be charged.

  • Are there discounts for multiple units purchased?

Yes - a $25 discount will be applied to each fire pit purchased if you get two or more units. The quantity discount also extends to our furniture. We have several styles of poly Adirondack chairs that qualify for a $40 discount with the purchase of a fire pit.

  • Can I return a fire pit?

Yes, we will gladly accept any returns. If the fire pit has already been burned in, then a cleaning fee will be applied. Evergreen Patio will not pay return shipping unless there has been a manufacturing defect.

POLY FURNITURE QUESTIONS 

  • What are the benefits of Poly Lumber?

- Poly material combines the look of painted wood with the durability of synthetic raw materials.

- Easy to clean and requires no seasonal maintenance. No staining or resealing!

- Made from post consumer plastic (milk jugs, detergent bottles, etc) keeping tons of plastic out of our landfills.

- Enhanced with UV stabilizers to prevent fading. Color goes all the way through the material.

- Not affected by harsh weather conditions

Does not absorb moisture; therefore, poly will not rot, splinter, or crack.

Solid, heavy duty, commercial grade construction.

  • Thicker Lumber -

1” BOARD VS. ¾” BOARD

Poly Lumber is the finest material for outdoor furniture. We use THICK, 1” lumber in most of our poly chair products. Our chairs are made for HEAVY DUTY use, both in commercial and residential applications. The build quality is perfect for docks, patios, fire pits where the furniture can be left outside all year long.

  • Is assembly required?

Some assembly is required. An electric drill is required. All chairs come mostly assembled and take less than 10 minutes to put together.

  • How does HDPE compare to wood?

HDPE does not rot, splinter, or need sanding. It is maintenance free!

  • What is the Life Span on Poly Material?

The life span of HDPE products is not weeks or years, but decades!

  • Where are our products manufactured?

Our products are made in the USA! Specifically, they are handmade in Cave Spring, Ga from our family owned business.  

  • What is HDPE?

HDPE stands for High Density Polyethylene which is an exceptionally durable plastic that has many uses including: kayaks, playground equipment, underground piping, etc. For outdoor use, it is vastly superior to wood. HDPE is made from recycled plastic.

  • Color of HDPE

The color in the poly lumber penetrates all the way through the material.

  • Weight of HDPE

The weight of poly lumber chair is similar to that of a hardwood chair averaging 40 to 50 Lbs. each. Even in strong winds, the Adirondack chairs will not blow away.

  • Does it contain wood or natural fibers?

No natural wood fibers. HDPE is a thick, solid material.

  • Is it UV protected?

HDPE contains pigment enhancers that keeps colors from fading.

  • Can it be painted?

Painting is not necessary.

  • How do I clean HDPE?

Easiest way is with regular soap and water. Pressure washing is also a good method, although be careful not to get too close to the material.

  • What hardware is used?

Stainless steel hardware is used in all poly products to ensure lasting durability.

About Our Store

  • What are the store business hours?

-Mon. to Fri. 9-5 , Sat. 10-2

  • What is the store address?

- 14 Mill St. Cave Spring, GA 30124

  • What can I buy at your local store?

- We often have Poly Furniture & Fire Pits in Stock, but at times it may need to be made to order. ( depending on stock levels)

- We also have a variety of wooden Amish Furniture, home decor, outdoors games, yard decor, gifts, and much more.

 

RETURN POLICY

30 Day return policy. All products accepted back with full refund. Wish to exchange your chairs for a larger size or color? No problem. We will be happy to work with you to get you exactly what you need. All refunds will be issued via direct mail check. If purchased through PayPal, funds will be returned to your PayPal account. The 30 days applies to date furniture received, not ordered. Customers must pay return shipping if the reason for return is other than damage or manufacturing error. Evergreen Patio has discounted shipping rates from UPS, so we suggest contacting us first to save money on returns. UPS pickup is also available. Customers must print the return label and tape it to the outside of the box. UPS will not provide labels on pickups. Refunds will be sent within 24 hours after we receive your items.

If furniture is damaged or has a manufacturing error, Evergreen Patio will pay for return shipping and new products will be sent at no charge.

We want you to be happy with your purchase and will work very hard to ensure you are completely satisfied. If you have any issues or complaints at all please contact us and we will be happy to assist you.

 

Contact us

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